Are any other AC adapter models affected by this issue? No, please either follow the instructions on this page or call 87 (US residents only) Customer Service Center to order a replacement adapter. Can I return the affected AC power adapter to the store where I purchased it, or at my nearest Sony Store?Ī6.
Can an affected AC power adapter be replaced in the United States if the PC or docking station was purchased in another country? Therefore, if you confirm your adapter is affected, discontinue use immediately and order a replacement. The AC power adapters in this recall may potentially short circuit and pose a potential electrical shock hazard. Are the AC power adapters subject to this recall safe?Ī4. Sony is replacing the affected AC adapters because they may potentially short circuit and pose a potential electrical shock hazard. Why are you replacing the AC power adapters?Ī3. If your AC power adapter is on the list of covered models, you should unplug and discontinue use of the AC power adapter immediately and follow the instructions on this page to order a replacement, or call 87 (US residents only) Customer Service Center.
If my AC power adapter is on the list of covered models, what should I do?Ī2. Which specific AC power adapters are affected?Ī1.This only applies to AC power adapters model VGP-AC19V17 that were supplied with the following VAIO® all-in-one computers and docking stations: Sony customers residing in other countries, please click the appropriate link below: This validation form is only for customers residing in the United States. Once you have located the part number and serial number for your adapter, select your AC Adapter part number from the drop-down boxes below, type your serial number, and then click the Check AC Adapter button.
How to locate the AC adapter model, part number, and serial number? When checking your A/C Adapter for the required information, take care not to touch any metal part of the AC Adapter, of the computer to which it is attached, or of any peripheral device attached to the computer.
The voluntary recall only applies to VGP-AC19V17 AC Adapters with certain serial numbers. Notebook docking stations sold after September, 2005Ĭheck Whether or Not Your AC Power Adapter is Affectedīe sure to read all of the following instructions carefully!.All-in-one computers sold after September, 2007.This only applies to AC power adapters model VGP-AC19V17 that were supplied with the following VAIO® all-in-one computers and docking stations: View the public announcement of this voluntary recall. Sony has initiated a voluntary recall for certain VAIO® AC power adapters which may short circuit and pose a potential electrical shock hazard. I had to spend a long time with Sony on the phone getting this issue sorted.īut there have been 100s of other problems with the machine since.Sony® VAIO® AC Power Adapter Replacement Program I have purchased 6 Sony laptoops for the business in the last 3 years and I have done so because I expected them to take greater care in products and customer service. IT WAS AWFUL and most unexpected of Sony. => 3) Back up recovery media cannot be made
=> 2) Sony installed Vaio software does not function properly Inturn this stopped backup media from being created. This was because Vaio software installed was not updated - and could not be since Sony did notrecongise the machine. Worst was that I could not make recovery media.
This meant that a lot of instructions on setting up the machine could not be followed. Not only would it not recognise the machine, but Sony told me that it was normal! Aapparently cause it was a new model.
I had the same problem in mid August 2013 after I purchased a new Sony Duo 13 with 512G SSD drive, and 8g RAM, and Windows 8 Pro.